Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour response guarantee with all of our Linux shared website hosting packages, meaning each individual support question you submit will undoubtedly be replied to within 1 hour maximum. Our support team members are qualified to very quickly resolve any issue and to offer you quick advice on any trouble that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us anytime needed. Our staff of professionals will be on–line for you 24x7x365 to reply to all of your inquiries and to fix any problem you will probably have. You also can post a tech support ticket from the Fausto Cruz Hosting Web Hosting Control Panel or drop an e–mail at any time. In addition, on business days, you’ll be able to give us a call or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need guidance while working on your sites within the Control Panel, you could always simply click the Help button and find your concern in the set of posts that will appear. We have as well turned most of the articles into training videos. The listing of instructional videos will load if you click the Videos option located in each section.