Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Every single assistance request you submit to us will be dealt with within maximum sixty minutes. If your trouble ticket or email requires further assistance from a sysadmin, we’ll without delay forward it and leave a comment to inform you that your case is being examined. If you take advantage of our Optional Managed Services package, all of the server administration services included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Premium Tech Support Service

  • Our technical support team will be available to you 24/7/365 if you need help while working with the Web Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated hosting server. What is more if you need assistance with the ordinary administration tasks on your dedicated web hosting server, you can have a glance at the Optional Managed Services package, which includes backup storage space, weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the educational articles in addition video versions which show all the actions that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.