Being able to get in touch with your shared website hosting provider when you have any sort of questions or encounter any troubles is quite important and how fast they'll respond and react can be crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also one way to distinguish genuine providers from resellers. The latter typically answer just to e-mail messages or support tickets and you will need to wait for a whole day or even more to receive a reply. If the issue involves a few replies, you could end up losing a few days so as to get a problem resolved. When you use a genuine and reliable web hosting provider, you will be in a position to connect with the support team at any moment and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 customer, billing and technical support for all of our Linux shared website hosting. Even if you are not our client yet and you have questions, we can give you a hand right away and provide the needed info, in order to give you a choice to make the very best decision when you acquire your new website hosting account. We're available at any time, including holidays and weekends, and we provide you with several options for communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have multiple phone numbers internationally, so you're able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days to get support for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, which means that whatever the issue you experience, you can contact us and we'll assist you quickly. The guaranteed answer time for each e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely exceeds 20 min. In addition, we have telephone support with several local numbers around the globe as well as a live chat, which means that you are able to get in touch with us and get more details about our services even if you don't have an account yet. We're able to help you with any kind of question or an issue you may have - payment methods, plan specs, e-mail setup, web hosting account settings, and so on. If you employ our services, you will never have a scenario where you need to wait for a day or two to get an issue solved like you have to do with various other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you get a virtual private server from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. When you're a current customer and you're looking for help with some technical issue that requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you can send an e-mail message and we will take care of the trouble and send you an answer within one hour. The response time is guaranteed 24/7, which includes weekends and holidays, still for many issues it takes less than 30 mins to get assistance. The support service covers your VPS plus all pre-installed software it comes with, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server plans that we offer feature 24/7 support through various methods of communication and with a 1-hour maximum response time warranty. When you want to learn more about the plans or you have various billing or general questions, you are able to phone one of the local numbers that we have internationally or you can use our live chat support and talk to a live agent. For entirely technical difficulties which require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to track a particular issue. The reply time for them rarely exceeds 30 mins, therefore you can forget all about waiting for an entire day to get help. Our support service is available for all the server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all the packages.