Should you ever experience a problem with your site and be incapable of handling it on your own, ask the hosting company’s client care team to assist you to get the site back online. A prompt solution would be the best scenario, but many hosting companies respond within twenty four hours and even more, especially if you’re doing business with a reseller. Even if the problem can be fixed with ease, your website may not function satisfactorily or it may not be reachable at all for a long span of time, so you may lose potential customers because it is quite unlikely that anybody will eagerly revisit a website that’s broken. That being said, you ought to make certain not only that you can reach your web hosting company, but also that they can reply and assist you in a timely fashion. If an app update doesn’t proceed as planned or if you delete something accidentally, for instance, the website must be restored swiftly so as to avoid long downtime.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our Linux shared website hosting and you’ve got an inquiry or run into some complication, you can contact us 24x7x365 by opening a tech support ticket or by writing an email and we promise that you will have a response in no more than sixty minutes. If the issue can be solved, we’ll do it before we reply to you, while if there’s something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, etc. Normally, you will obtain an answer within maximum 30 minutes, which suggests that waiting around for hours and hours on end or even for more than a day to receive help is something unthinkable. Our one-hour response guarantee applies to any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our unbelievably fast support services. You’ll receive an answer to any ticket submitted via the hosting Control Panel or e-mail sent to our client and tech support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes significantly less time to examine and resolve a problem. We will give you more details in case the solution entails something that should be done on your end. In case you contact us during weekends or public holidays, the response time will be absolutely the same and because of the fact that our support team is on duty around the clock, you will receive swift assistance for any general, technical or billing issue irrespective of the hour at which you contact us.