A live chat is one of the channels of communication offered by some website hosting suppliers as a part of their support services. Depending on the provider, the chat is used for pre-sales, billing and/or technical support. This method of contact is faster as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell anything as compared to a call with a representative. In addition, when the issue that you experience requires some time to be examined and resolved, you can do something else meanwhile instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service free of cost as long as you have web access even if your website hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for all our Linux shared website hosting, we have live chat support which is online each and every day, even on holidays. You can contact us no matter if you already own an account or not, because we will help you with pretty much anything, ranging from providing you with common information regarding our solutions if you aren't a client yet and you are thinking about obtaining one of our packages, to assisting you with creating an e-mail account in an email client. A part of the issues are more technical and time-consuming, therefore you will have to take advantage of the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with our Linux semi-dedicated hosting, you're able to get the the right answers for any questions you have or have a lot of issues taken care of very quickly. The chat service is accessible every single day, thus you will be able to get in touch with a representative even on holidays and weekends. If you're unsure which package is better for your sites or if our advanced cloud hosting platform matches some system requirements, you can join our live chat before you purchase anything. In case you're a present customer, you'll be able to receive more details about account settings, billing issues along with various common technical problems you may have, for instance if you can't set up an e-mail account in a client on your computer. The live chat can save you a lot of time no matter where you are or when you contact us.