A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It’s typically part of the billing account and is the very best way to solve an issue that takes some time to investigate or that needs to be forwarded to a server administrator. In this way, all replies provided by either party will be kept in the same location in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you’ll need to sign in and out of no less than two accounts to do a given operation or to reach the company’s customer care team. If you desire to manage several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Moreover, it could take a considerable length of time for the provider to respond to your ticket request.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst browsing through your files or configuring various settings. The ticketing system is being monitored 24/7 by our client support staff representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain support. In stark contrast with some companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any billing or technical problem. Additionally, you can see a selection of educational articles, which will help you deal with the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which goes to say that you will not require an additional platform to contact our support staff – you can do this on the spot in the event that you confront an obstacle. Sending a new ticket takes a couple of clicks and finding an older one is just as easy. Using our clever search box, you can quickly track down any ticket that you’ve posted in the past. You can post a ticket at any particular moment in time as our technical support engineers are at your service 365 days a year and respond in no more than an hour, although it seldom takes that much to get an answer. With the Hepsia Control Panel, you will have everything in a single place and you can forget about using two or more platforms to troubleshoot a simple problem.